InFlex Insurance Software - detailed product description

Phase Software has been supporting, developing & maintaining insurance software throughout its 21 years of corporate life. InFlex is the third generation in a line of insurance products developed during that period.

InFlex supports diverse business lines including contact lenses, pedal cycles, photographic equipment, cycles, computer equipment, dental care, medical practitioners and more.

Do you want to sell policies on-line? Perhaps you already do so but the operation is completely separate from your backoffice application?

With InFlex, the same rating engine can be used by both your backoffice and web servers and you can be comfortable in the knowledge that premium calculations will be consistent. Also, we can help with the implementation of a fully integrated backoffice / e-commerce solution which will allow data to be captured using our existing web page templates (adapted as necessary), uploaded to your backoffice server and populate your database with the new policies issued in preparation for output of the necessary policy documentation.

New products, rating tables, excess, no claims bonus, claim related surcharges and other rules can all be introduced without changing the underlying core software.

The emphasis throughout is on giving control to you, the user, but only as much as you are comfortable with. With the right training, you can introduce new products, forms, endorsements, standard letters and reports at will.

The image you present to your customers, insurers and agents is of paramount importance. Like it or not, good presentation makes a lasting impression. Perhaps you are still issuing policy schedules, renewal documents, claim forms etc in formats that are drab, over-complicated or difficult to read? Or perhaps large parts of these documents are still entered and formatted manually? InFlex can be integrated with virtually any form design. Build the forms yourselves or let us help you with the process and ensure that data is maintained as efficiently & economically as possible and presented in a form that is attractive and easily understood.

InFlex data is easy to access quickly with powerful searching and sorting capabilities available throughout the application. Users can sort or search on-screen by policy number, postcode, surname, type of risk, client code - indeed by virtually any database item. The sort facility can be used to view and step through records on your database and sorts can be nested if required. Information can be piped into Microsoft® Word or Excel®. More complex enquiries can be addressed using any of the supplied reports or reports you build yourself.

New policy information can be loaded quickly and efficiently and prospective policies can be rated on-screen. By using coded drop-down lists, standard paragraphs, post-code lookups, sensible defaults and common-sense validation, both data entry and errors can be kept to a minimum. Windows will not be cluttered with data that is inappropriate to your business or to the product in question. When data entry is complete, policy documentation can be produced 'on the fly' or queued for production en masse on completion.

Use the automated renewals process to preview the renewals due for invitation, override as required then produce renewal documentation and generate outstanding renewal premium transactions for all the policies in question. A similar process can be used to generate reminders and, for those policies that do not renew, an automated lapsing process is also available.

Record details of claims as they arise, issue claim forms, issue settlement cheques. Scan, save & link in additional documentation as required.

Analysis, reconciliation, logs, audit trails and claim & premium bordereaux reports all come as standard. Unlimited user defined reports and listings are available - based either on templates provided or on your own design.

We accept that, for example, much client and insurer documentation (e.g. policy document, premium bordereau etc) will need to be adapted to meet your requirements. Also, configuration files will need to be adapted to ensure that settings are correct for your business. If these changes are not sufficient to meet all your requirements, then we can customise the software itself.

By providing expert training to your staff from the outset we can ensure that they have the confidence to take full advantage of InFlex and all its features. Training is flexible and can be driven by the customer but 'hands-on' with individuals or small groups often works best.

Your staff can call upon expert help when they need it. If they have a problem to resolve or are simply seeking reassurance that a solution they are about to implement is the correct one, they can contact our support desk and we will guide them through.

InFlex can be configured to restrict access to data and functions to specific individuals or groups. The type of access (e.g. enquiry, add, delete etc) can be restricted further on the same basis.

Changes effected via data entry cause records to be stamped with the appropriate date & time and the name of the user responsible. The changes themselves are logged to audit files that can be retrieved, examined and printed.

We are very proud of the reliability and stability of all our software products. If a software application fails to run smoothly then your business suffers, your confidence drops and the supplier's reputation is damaged. We will implement a strict regime for recording, monitoring and resolving incidents arising from use of the software but we would expect errors in the software to be rare.

InFlex is a Windows® product utilising a Microsoft® SQL Server; database and is therefore scaleable from a stand-alone workstation based solution to multi-user solutions spread across large networks. Data can be synchronised ('replicated') across multiple sites and data can be restored to a specific point in time.

Performance will always depend upon many factors - e.g. network traffic, hardware specification, database size & user volumes. InFlex is designed to balance the workload between the user's workstation and the server and to keep network traffic to a minimum. In the right technical environment, we would expect window displays to be virtually instantaneous and for report outputs to be available within a few seconds.

Are you aware that many insurance software solutions carry price tags that run into six figures or more? We can offer similar or superior functionality for a much lower price.

We are constantly looking for ways of improving InFlex. This involves listening to users, implementing and extending our own ideas, exploiting advances in technology and remaining aware of rulings from regulatory bodies such as the FSA.